Visited an Apple Store today. While playing with a MacBook Pro, I over heard a customer ask a very basic question. “Does the new Apple Cinema Display still accept regular DVI connections?”
After hearing the employee answer with three sentences, I immediately turned on Photo Booth and tried to record her BS answer. If you can hear her, she was just to the right of me trying to explain something she did not know the answer to. Btw, sorry about my hair. It’s Sunday and I don’t really care how I look. Oh and that’s my GF making faces at the camera.
http://www.vimeo.com/2959634Sorry lady. The correct answer is no. The new Cinema displays only connect to the new, Apply Only, MiniDisplay ports. Unless you buy another adapter (MiniDisplay-to-DVI)
GG Apple store. Your employees are becoming like Best Buy employees.
Related Posts :
An Apple Fanboy and Fangirl's Wedding
Apple Store is down
Next time you use a Mac at the Apple Store, bring Purell
Awwww Vimeo says 50 minutes until the video is ready.
Yea, should use Veoh instead.
Why didn’t you just politely break in and let them know the correct info?
Agreed on the fact that it isn’t your job. I also agree that the knowledge should have been there, especially since the store training does emphasize that one should seek out the knowledge from another co-worker if it isn’t known. It would have been a great opportunity to save the employee from a lot of embarrassment by posting this out for the world to see. The folks at the stores are human. They make mistakes, just like everyone else.
It just would have been a great opportunity to turn things around. Instead, the employee has no idea they gave the wrong information. I just don’t see any good coming out of this.
I understand your point that I should have been a nice guy and helped her answer understand the question. But if you can hear from the video, no effort was made to find another employee to help her understand the question at hand or get more information to find the right answer. Yes, no good will come out of this post from a somewhat small blog site (small for now :) ) reporting on this. But I usually blog what I experience through my geeky life. It just kinda shocked me that this occurred. I held Apple store employees a little too high and thought they knew and were trained more than just how to click.
Also, I was a nice guy. I didn’t point the MacBook webcam to show her face. If I did, then I would consider myself mean.
Wow, what a dick. Just remember, when you see someone make a mistake, don’t help them, embarass them on the Internet like the self-righteous trust fund baby you are.
You’re assuming she didn’t know and was just making it up anyways. She could have easily thought her answer was in fact correct. I assume you’ve never been misinformed and proceeded to relay that misinformation from there? Way to be a dick.
what a smug turkey…get refused a job with apple at some point i take it? imagine what a better job you’d have done….how your admirable attitude might have helped you soar through the ranks…!!!
tool.
Just to have proof of the fail answer. The least the employee could have done is say “Good question. Let me get someone who can answer that for you.” If no one actually knew the answer to that question, then Apple employees in that store just suck. Also, it’s not my job to answer questions. They should have the knowledge. Knowing about displays and DVI vs MiniDisplay connections isn’t really that hard to understand either.