After a long outage of the PlayStation Network, Sony execs held a press conference to address the issue head on. After bowing to the audience in apology, Kazuo Hirai, chief of Sony’s PlayStation video game unit stated, “We deeply apologize for the inconvenience we have caused.”
Some bloggers think this is too little too late from Sony. Chris Matyszczyk, of CNET’s Technically Incorrect think that Sony’s blog posts buffing over the issues, like it was no big deal.
The original Sony post used phrases such as “we appreciate your patience and feedback” and “we regret any inconvenience.” But these are the sorts of phrases you hear from a machine when you’ve been waiting 20 minutes to talk to a real human being about, say, your power outage…
But later, when updated about the restoration of services, he had pointed out that:
… I see headlines about a partial restoration of services this week. I see Q&As, which are no doubt full of useful information. I see a little movie called “Clarifying a few PSP points.” It feels as if it’s a relatively normal day at the office. But it isn’t.
Some places have reported on rumors that this is Anonymous’ response to the lawsuit against George Holtz for “jailbreaking” the PS3. Sony has maintained that Anonymous has only made simple DDOS attacks.
In response, Sony will be moving the PSN servers from San Diego to a more secure and formal server farm, which begs the question: what did they have before?
In the end, Sony has hinted that at least everyone on the network will get a month of PSN Plus for free, along with a month of Qriocity (if you were a subscriber before the outage). Also included will be some free downloads.
No word on the class-action lawsuit that players have filed against Sony for the loss of their personal information.
[via AssociatedPress GamesBeat cnet; image via Associated Press]